Privacy Policy

This Privacy Policy explains how FORBCORP PRIVATE LIMITED ("FORBCORP", "we", "us" or "our") collects, uses, shares and protects personal information when you visit www.forbclub.com, contact us, or enrol in the FORB CLUB membership programme. By using the website or sharing your details with us, you consent to the practices described in this policy.

1. Introduction

FORB CLUB is a premium hotel-stay membership programme operated by FORBCORP. We are committed to handling your personal information responsibly and transparently, in line with applicable law, including the Digital Personal Data Protection Act, 2023 (India).

2. Information We Collect

• Contact details you provide through our forms, such as your name, email address, phone number, city and age;
• Membership and booking information, such as plan details, stay preferences, traveller names and booking history;
• Payment references, such as receipts and transaction references. We do not store your card numbers, PINs or banking passwords;
• Technical information, such as device, browser and usage data collected through cookies, as described in our Cookie Policy.

3. How We Use Your Information

• To respond to enquiries and provide membership and stay-related services;
• To process enrolments, bookings and payments, and send service communications;
• To share offers and updates about FORB CLUB, where you have consented, and from which you may opt out at any time;
• To maintain records required by law and to protect our legal rights;
• To improve the website and our services.

4. Sharing of Information

We do not sell personal information. We share it only with: (a) hotels and service partners, to the extent needed to arrange your stay; (b) service providers who support our operations (such as payment gateways, communication and IT providers) under appropriate safeguards; (c) FORB group entities for the purposes described in this policy; and (d) courts, regulators or authorities where required by law.

5. Data Security and Retention

We use reasonable security practices designed to protect personal information against unauthorised access, alteration or loss. We retain personal information only for as long as needed for the purposes described above or as required by law, after which it is deleted or anonymised.

6. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may request access to, correction of, or erasure of your personal information, withdraw consent for promotional use, or raise a grievance about how your information is handled. Write to [email protected] and we will respond within a reasonable time. Withdrawal of consent does not affect processing already carried out or processing required by law.

7. Marketing Preferences

If you no longer wish to receive promotional communications, write to [email protected] with the subject "OPT OUT", or register on our DND page. Please allow a reasonable period for your request to be processed. We may still send you non-promotional service communications relating to your membership or bookings.

8. Children

Our website and programme are intended for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page. Material changes will be highlighted on the website.

10. Contact

For privacy questions or requests, write to [email protected]. Email is our preferred and official contact method, so every request has a proper written record and a reliable reply.

Existing members: for membership-related concerns, write to [email protected].